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TrustLock is a revolutionary smart lock designed to offer maximum security and convenience. This lock is perfect for homeowners and renters alike, with an easy, non-invasive installation process. Simply stick the TrustLock onto the door behind your existing lock without needing to drill or modify the current setup. For a more permanent installation, screws and tools are provided.
Offering 4 ways to unlock, including Bluetooth, App Control, Password, and Remote Control, TrustLock ensures that you’ll always have access to your door no matter the situation. The lock connects seamlessly with the Tuya or Smart Life app, giving you remote control access and the ability to monitor entry logs.
You can also share temporary virtual keys with trusted individuals, such as family members, friends, Airbnb guests, or service providers, allowing them to access your home without the need for physical keys. The TrustLock works effortlessly with American and European door locks, making it a versatile option for different types of doors.
Built for long-lasting reliability, the lock runs on 4 AA batteries (not included) and lasts up to 300 days with typical usage. It also features a wireless keyboard for added convenience, allowing you to enter a secure code to unlock the door.
TrustLock is compatible with Alexa and Google Assistant, enabling voice commands for ultimate hands-free convenience. Whether you’re at home or away, this smart lock is designed to keep your home secure and accessible.
Shipping
How do I check the status of my order?
You can track your order status in real time by entering your order information on the Track your Order page.
After an order has been placed, it’s immediately sent to one of our 4 fulfillment centers where we will ship your items within 1-2 business days. Below are the expected delivery times.
Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates below.
How long does delivery take?
Usually 5-10 days. Due to high demand of some of our most popular products, please allow 1-3 weeks for delivery.
* If the item is shipped from our warehouse in US, it will be 3-7 days (it will be written on the product page)
If your order hasn’t arrived in the estimated delivery times, please contact our support team at info@smartnexx.com
If your order hasn’t arrived within 45 days of the date of original purchase, contact our support team for a full refund of your purchase.
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
Do you deliver products internationally?
SmartNexx.com successfully ship A LOT of products worldwide each day. We have many happy customers in every corner around the globe!
I’ve placed an orders with multiple items recently, can I combine them into one package?
Since we have 4 different warehouses, we don’t have all our products in one place, so when you order multiple items at a time, each item will be shipped separately. So you’ll probably receive one item before the next. Don’t panic if you don’t receive all of your items at once…they will get to you!
I’ve put a wrong shipping address and/or picket a wrong size/variant! Can I change it?
If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can’t promise anything as all our items are usually processed immediately after you order and ship out the same day or few days after. If your order has already entered the shipping process, we won’t be able to stop it. Contact us anyway, we still care and we’ll try to make it right for you. We know how frustrating it can be to pay for something you can’t use.
How secure is my personal information?
SmartNexx.com adheres to highest industry standards to protect your personal information.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments.
Your credit card information is only used to complete the requested transaction and is not subsequently stored.
Free Returns & Exchanges
Returns
If you are ever unhappy with the items you have received in your order, please contact customer service FIRST! Do not return any merchandise to our main office without first contacting our customer service department.
Our return policy covers you for 30 days. We cannot offer you a refund or exchange after 30 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to our main office.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@smartnexx.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@smartnexx.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to the address provided to you after you contact customer service.
Your order may qualify for a free return. Otherwise you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Best Price Guarantee
IF YOU FIND A LOWER PRICE, WE’LL MATCH IT
The SmartNexx Best Price Guarantee means we won’t be beat by a qualifying retailer’s price offered in their store or on their website. You’ll always get the lowest price on your favorite products and latest styles. So now you can worry less about the price of the gear you love and spend more time enjoying it.
What Qualifies For Best Price Guarantee?
The product is an identical match.
Same brand, same model number, same color, same size.
The product is immediately available at a qualifying store or website. That includes:
Amazon (NO 3rd party resellers/marketplace), Walmart, Cabela’s, Nike, Kohl’s, Academy Sports, Under Armour, adidas, Foot Locker, Macy’s, Fanatics, Target, Sportsman Warehouse, Bass Pro Shops, Edwin Watts, Finish Line, Dunham’s, Champs, Nordstrom, Hibbett, Scheels, Big 5, PGA Superstores, Eastbay, and your local retailer.
The product meets our eligibility criteria.
There are some products or purchases that are not eligible, such as markdowns during special daily and hourly sales. But we keep those exclusions limited to help everyone.
Find your product you want to price-match. Get in Touch.
1. Search on SmartNexx for the product you want to price match.
Make sure the product you want to price match is the exact same brand, model number and color.
2. When you’re ready to buy, just email info@smartnexx.com or use LIVE chat
Please send us a reference of a qualifying retailer’s website or ad that currently has the product you’d like to price match. Every online price match request is completed via email or LIVE chat to keep your shopping simple.
Need More Help?
Frequently Asked Questions
Get answers to the most common questions here: SmartNexx FAQs and policy.
WHY US
Smart Products for All Budgets and Lifestyles
NEXX offers an exclusive line of high quality products and gadgets at incredibly affordable prices. We work around the clock to find, create, manufacture, and ship you the most innovative products. This way you know you are guaranteed to have the coolest things money can buy without spending days researching on your own!
Fast Shipping
We offer fast worldwide shipping at no cost to you for most of our products! We are proud to offer 5-12 day shipping Internationally!
You Are Our Number One Priority
We believe that a happy customer is our best ambassador. We go above and beyond to make each and every one of our customers’ shopping experience a delight.
Best Price Guarantee
The NEXX Best Price Guarantee means we won’t be beat by a qualifying retailer’s price offered in their store or on their website. You’ll always get the lowest price on your favorite products and latest styles. So now you can worry less about the price of the gear you love and spend more time enjoying it.
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100% satisfaction guaranteed!
Tuya 5" Smart Home Control Panel - WiFi Home Automation Control Panel
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